1. RETURNS OF MERCHANDISE CAN NOT BE MADE WITHOUT LETTER OF AUTHORIZATION FROM BILLING OFFICE. NO CLAIM WILL BE CONSIDERED UNLESS MADE WITH IN 5 DAYS AFTER RECEIPT OF GOODS. CALL OUR OFFICE FOR INSTRUCTIONS ON THE RETURN OF AUTHORIZED GOODS OR ANY ORDER ISSUES. TEL 855-221-0536 OR E MAIL WITH YOUR ORDER # IN THE SUBJECT FIELD firstname.lastname@example.org FOR THE FASTEST SAME HOUR RESPONSE.
2. There is a 15% Restocking Fee For All Orders Shipped As Described. (The company needs to pay to restock item in warehouse and re list item in inventory)Please keep this in mind prior to returning a product that was shipped as ordered. Once you call our office to notify us of your claim with in the 5 business days, we will send you a credit memo for approval. Once you receive the credit memo you will need to reply to the e mail stating you agree to the refund amount. We will then issue a company check for the amount you agreed to receive as your credit. Please note we do not refund credit cards - All credit are made via company checks.
3. Customer is Responsible For Shipping Costs When Returning Merchandise As Ordered. In the event your order was not shipped accordingly All Time Trading Will Provide Return Labels. Please do not attempt to return merchandise in any other way as you will not be refunded.
4. All returns have a 30 day processing time from when our warehouse logs in the returned merchandise.
5. Terms are prepaid.
6. PayPal, Wire Transfer and approved online checks are accepted via telephone order.
7. IF YOU DO NOT UNDERSTAND ANY OF THE TERMS LISTED ABOVE YOU ARE WELCOME TO CALL US PRIOR (BEFORE) YOU MAKE A PURCHASE.
8. OFFICE HOURS ARE FROM 10AM-6PM EST TIME - MONDAY THROUGH THURSDAY. FRIDAY 10 AM TO 3 PM. SAT AND SUN CLOSED.
9. Shipping charges varies by location; typically shipping is 8%-12% of total order.
10. By Checking The Check Box At Order Check Out Means You The Card Holder Agrees For All Time Trading To Charge Your Credit Card For The Dollar Amount Shown. Furthermore you agree to all the above listed terms and condetiones of sale.Please visit this page for more info http://www.alltimetrading.com/faq.asp