1. Processing Fee: There is a $2.99 processing fee for all orders.
2. Order Timing: Orders take 3-10 Business days to process. This does not include UPS transit times. However, most orders are processed and delivered within 7-10 business days. There are exceptions, and you MUST respond to emails you receive from us by calling in at 855-221-0536 or simply responding to the email. Once your order ships, you will be emailed the tracking numbers
3. Payment: WE DO NOT CHARGE YOUR METHOD OF PAYMENT - EVEN AFTER YOU CHECKOUT - UNTIL OUR WAREHOUSE CONFIRMS STOCK OF YOUR ORDER QUANTITIES. If an item is out of stock, we will delete that item from your order and process the remainder of your order. Please pay attention to emails from us, as we will alert you if we need more information, or if there is an issue processing any part of your order.
4. Returns: NO RETURNS OF MERCHANDISE CAN BE MADE UNTIL YOU CALL IN REGARDING THE RETURN. NO CLAIM, NOR REFUND, WILL BE CONSIDERED UNLESS MADE WITHIN 5 DAYS AFTER RECEIPT OF GOODS. Please call our office at 855-221-0536 for instructions on how to return items you ordered. If your order was not shipped accordingly, we will provide the return labels and pay for the return shipping. However, you will be responsible for return shipping charges when returning merchandise that was shipped as ordered. Please do not attempt to return merchandise in any other way, as it will be refused.
5. Shipping Fees: Shipping fees are calculated on line by amount of cases and size of cases ordered. We have no control over UPS fees however you may use the promo codes on the home page to discount your order.
Merchandise accepted for return other than defective or wrong merchandise is subject to a 25% restocking fee. Shipping fees for orders shipped as ordered is NOT refundable. In the event you received merchandise defective or shipped incorrectly we will provide a return label.
5. ONE CASE of merchandise is equal to one item in your shopping cart.
6. Due to the volume of products offered on our website there may be incidents where an item can be presented inaccurately or priced incorrectly. We are not responsible for these typographical errors. In the event an order is placed and the listing purchased is inaccurate we reserve the right to correct the listing even after the order was billed. If you choose not to purchase with the corrected information we will refund the order placed in full.
*** If you do not understand any of the terms here please call our office to discuss them at 855-221-0536 ***